Booking and Cancellation Policy
Please read below regarding booking and cancellation policy and deposits.
BOOKING AND CANCELLATION POLICY
This policy is for all bookings and all clients regardless. This is to protect everyone and be fair to everyone.
At Nourish Holistic Therapy I work hard to ensure the health, safety and satisfaction for all my clients and also strive to accommodate my clients to ensure their bookings can be taken according to their availability. This often means that I have clients awaiting appointments.
The preparation that goes into each appointment, to ensure your safety and comfort is quite extensive and when an appointment is either missed or cancelled without the required 24 hours notice, as a self-employed person, this has an adverse effect on both myself and other clients as it is not usually possible to fill the missed booking at such short notice.
Not only does it leave me with no earnings for the duration of the missed appointment and the preparation of it, it actually costs me from my own pocket as the business rent and costs still need paying regardless of whether the appointment is attended or not.
As such it is important for everyone, you, me and all my clients, that we ensure booked appointments are attended as much as possible, However, I do recognise that things can happen and that you may need to cancel or change your appointment, so I have this policy in place to be fair to all my clients myself as missed appointments do have an adverse effect on all of us.
ONLINE BOOKINGS THROUGH FRESHA
When you book through my online booking system you will be asked to agree to my strict cancellation policy and enter your card details to confirm your appointment (in the same way you would for booking a hotel for instance). You will not be charged on your card. You will then pay for your treatment at the end of the treatment in the usual way.
If you should cancel this appointment without the required 24 hours notice you will be charged 50% of the value of the appointment.
If you do not show up for the appointment you will be charged in full.
This protects not just me and the business but all my clients who are in need of my services.
BOOKING THROUGH CONTACTING ME
■ To secure an appointment, a Non-Refundable deposit of £25 will be required at the time of booking.
■ If the deposit is not received within 24hrs of the enquiry the appointment will be offered as available to other clients.
■ The non refundable deposit is then deducted from the final amount on the day of the appointment.
■ Should you cancel your appointment without the required notice of 24hr, or not show for the appointment, the non refundable deposit will be retained and a new non refundable deposit will need to be paid to secure another appointment.
■ Should two or more appointments be missed or cancelled without the required 24 hrs notice, further appointments will need to be paid for, in full, at time of booking.
All payments can be made either by Bank Transfer, PayPal or by card either in person or remotely.
Cancellation AND/ OR RESCHEDULING OF APPOINTMENT
■ 24 hours’ notice is required should you wish to cancel or reschedule an appointment. Giving this notice will enable me to reschedule your appointment to another time and will give other clients who are awaiting appointments, the option to fill the cancelled slot, this also does not then have an adverse effect on us through not being paid for the time lost through a non-attendance or late cancellation.
■ Any appointment cancelled or rescheduled without the required 24hrs notice will be subject to the loss of the non refundable deposit as set out above under “Non-Refundable deposit”
I would like to thank you for your understanding and co-operation in keeping my appointment attendance good which allows us to serve you, my clients better and more efficiently.